Returns Policy

Cryptoversal Returns Policy:

We regret that we are not obliged to accept returns or cancellations of contracts:

– for digital items where a software key or a pre-licensed executable has been issued by us

– for products where no returns or cancellations are allowed by the publisher or supplier

Do not send goods back to us without an authorised return (RMA) number

You can request an RMA number by contacting us by sending an email to: sales@cryptoversal.io within 5 working days of the product(s) being shipped to you.

You must ensure the goods are adequately re-packed. Goods which are found to be damaged when returned to Cryptoversal.io will not be credited and will be returned to you at your expense.

Goods which have been opened. To prevent the incidence of software piracy, we are not obliged to accept returns of goods that have had the shrink wrap removed or otherwise been opened. These returns will be handled at our discretion.

Damaged Goods

You should inspect your order when you receive it for defects or any damage. If you find a defect or any damage you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We will then at our discretion issue you with an authorised returns (RMA) number and advise you of the appropriate returns address. If the goods are found to have been damaged prior to delivery to you, or defective in any way (unless such defect or damage is caused by you or caused in transit (see Risk above)), we will at Cryptoversal’s discretion replace the goods or refund the price paid by you.

Exchanges and Refunds

If you wish to exchange a product, or get a refund for a product, that you have purchased from Cryptoversal.io then you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We may then issue you with an authorised return (RMA) number at Cryptoversal’s discretion. You must arrange to send the product(s) back to us at your expense and you must ensure that they are unused, undamaged and in exactly the same state that you received them in. Upon receipt of the unopened goods in original condition you will be refunded the value that you paid for them less a handling charge of 5% of the order value or a minimum of twenty pounds Sterling (£20) plus VAT or the cost of returning the goods to the manufacturer, whichever is greater.